AI Chatbot for NGO: accurate answers on visual impairment
Chatbot
About This Project
This initiative was launched through the Tech to the Rescue program, where Eclipse committed to becoming the development partner to bring the MiR Foundation’s vision to life. This project is more than just a technological upgrade; it represents a new era of accessibility and empowerment for the visually impaired community in Poland. Eclipse’s collaboration with the MiR Foundation showcases the power of technology to break barriers, simplify processes, and create meaningful impact.
Goal & Scope
The project’s core objective is to implement an advanced ChatBot solution capable of delivering accurate answers in Polish, drawn directly from the MiR Foundation's site content. The ChatBot will be trained to provide precise and contextual responses to commonly asked questions.
Beyond simply providing information, the ChatBot will help reduce the dependency on alternative communication channels such as the organization’s helpline, which is not part of their core services but has seen increased demand due to website navigation challenges.
Eclipse’s role is pivotal: to design and build a fully tailored solution that integrates seamlessly with the MiR Foundation’s WordPress platform while maintaining a strong focus on accessibility and user-friendly interaction.
Challenges and Considerations
The MiR Foundation has spent considerable time researching ChatBot solutions and identifying their specific needs. Their findings highlighted the following challenges:
1. Budget Constraints
While premium, subscription-based chatbot solutions offered advanced features, they were prohibitively expensive for the foundation.
2. Technical Limitations
Open-source tools, while cost-effective, required technical expertise that the foundation’s team did not possess.
3. Critical Needs
Any solution must be tailored to the foundation’s target audience—visually impaired individuals—and ensure maximum accessibility, intuitive functionality, and linguistic accuracy in Polish.
Given these constraints, the foundation sought a development partner who could not only build the solution but also provide guidance throughout the integration and setup process. With Eclipse’s expertise, the project aims to overcome these barriers and deliver a cost-effective, highly functional ChatBot.
Impact
The implementation of the AI-powered ChatBot marks a significant step forward for the MiR Foundation and its audience. The solution promises to:
- Improve Accessibility: By allowing users to access information quickly and effortlessly, the ChatBot minimizes the need for complex navigation or reliance on human assistance.
- Promote Independence: Users gain greater control over their access to resources, aligning with the foundation’s mission to empower visually impaired individuals.
- Streamline Communication: With the ChatBot handling frequently asked questions, the foundation’s team can allocate more resources to core activities and services.
- Enhance User Experience: A tailored, intuitive digital assistant fosters greater satisfaction and comfort among users, reflecting the foundation’s commitment to modernizing its services.
Thinking Ahead
As we move forward, our partnership remains rooted in a shared vision: to deliver solutions that not only meet current challenges but also anticipate future needs. Together, we are building a world where information is accessible to everyone—regardless of ability.
